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How to Reduce Restaurant Wait Times “Slow service” is one of the last things restaurateurs want to hear about their own business. In an industry where it is critical to operate quickly and efficiently, nothing damages your reputation like long wait times. It doesn’t matter that your food and the service to go with it…
Pay-at-the-Table EMV: You Need it Sooner Than Later When it comes to paying for goods or services, the majority of today’s consumers are choosing plastic over paper. Credit card industry statistics reveal that 70% of customers prefer to pay with a debit or credit card rather than cash; and just 10% use only cash for…
A thoroughly trained staff is a critical part of a profitable restaurant. A great server training program will yield staff that is confident, knowledgeable and competent, and who make diners feel welcome and comfortable. Waitstaff who are unfamiliar with any part of their job can cause a trickle-down effect of issues. Too many mistakes lead…
Now that we are in the full swing of 2018, what’s on your technology to-do list for the year ahead? Perhaps it’s time to upgrade your point of sale platform to meet customer expectations, remain competitive in a rapidly changing environment and build your profit margin. Keep these three things in mind as you compare…
At this point in the calendar, you’re thinking ahead to 2018 and what changes can be implemented in the year ahead to increase efficiency, optimize operations and stimulate even greater revenue. Is Your Workflow in the Way? One of the main culprits that creates inefficiencies is a cumbersome workflow. Running a restaurant can be a…
Your waitstaff is just as critical to the dining experience as the food you serve. A server who fumbles an order or forgets to refill the water glass could take the luster off what otherwise would be a five-star meal. That’s why server training is so important to a restaurant’s success. Not sure about where…
As a restaurant manager or operator, you know that food cost is one of your biggest challenges. You’re under continuing pressure to keep this expense as low as possible, despite external forces — such as weather events that affect crops and can drive up prices — that are well beyond your control. The good news,…
In case you missed it, the rise of fast casual restaurants is creating a major shift in the industry. What exactly makes these eateries stand out from the crowd? Putting Fresh First The farm-to-table movement is elevating the game for many fast casual restaurants, trickling down from fine dining establishments to more wallet-friendly eateries. Over…
With so many options on the market, choosing the right restaurant online ordering system can seem like a daunting challenge. Before you get started, however, consider the features and capabilities that your platform must have in order for you to grow your business. Does it Enable Pickup? “Click-and-collect” has been popular with restaurant customers for…
Are you getting the most out of your restaurant ordering technology, or do you see it as just another among the many systems that make your business tick? Learn about four ways to maximize your ordering platform investment so that you’re both increasing your productivity and improving customer satisfaction. 1. Precision Order Routing Restaurant ordering…