When it comes to food halls, it’s a little bit like managing a fast-food enterprise. Managers need a point of sale (POS) system that can seamlessly integrate across multiple brands to provide a single network solution. Additionally, the POS solution needs to be capable of providing individual financial for each brand in order to easily process Franchisee royalty accounting.
As such, there are key features and functions that will be ideal to the food court operator when looking for a capable point of sale system.
Here are 4 features that create the perfect food hall point of sale:
Self-Service Kiosk Point of Sale
Businesses across many different industries have discovered the benefits self-service kiosks bring to operations. Restaurants and food halls are no different and find an incredible amount of benefit from these systems, which allow customers to enter their own orders.
Self-service kiosks offer many benefits and allow customers to gain even more control over their dining experience than ever before. Some of the main benefits food halls will receive from this type of integration with their POS include:
Increased speed of service: Customers enter their own orders, which not only increases speed of service, but also improves order accuracy.
Reduced labor costs: Food hall employees no longer have to be bogged down taking orders. They can be reallocated to other areas of the operation, such as the kitchen to expedite order prep.
Increased upselling and cross-selling opportunities: Employees often forget to prompt customers through upselling and cross-selling opportunities. Never miss out again with a kiosk that does it automatically.
Improved overall customer experience: Today’s customer is used to a digital experience and appreciates the familiarity and speed of a touch screen solution.
Digital ordering and delivery services have grown 300 percent faster than dine-in traffic for restaurants since 2014. Your food hall point of sale should be able to process online orders. Not only does it help your business grow, but it allows you to meet the customer convenience of “grab and go.” This is especially attractive to people who work and live near your food hall. An online ordering system that integrates with your POS can help increase your overall average order size and boost your online presence. Choosing the right system with third-party integrations is also essential since apps, such as GrubHub or UberEats, help your operations become more efficient from not having to hire delivery drivers. These apps also help broaden your customer base and introduce your food hall establishment to those who might have not discovered it otherwise.
Tablet Point of Sale
Mobility is key for restaurants, and this is no different for food halls. Utilizing a tablet POS for food hall operations can act as a fantastic resource to help your operations increase productivity and streamline processes.
Benefits to adding a tablet POS to your operations include:
Improve customer service and engagement: Staff equipped with a tablet can answer all your guests’ questions about meals and dishes.
Increase speed of service: Orders are entered on the tablet and sent directly to your kitchen to begin the meal prep process.
Reduce technology expenses: Rugged tablets are a smaller cost center than full POS terminals.
Reporting with Actionable Insights
Detailed data with actionable insights are critical to help food hall operations make educated business decisions that contribute to an increase in profit. It’s impossible to stay on top of your operations without the proper tools to help you create useful reports.
Your food hall POS system should help your business glean useful data and help you make better business decisions, such as reducing food waste by keeping accurate counts of inventory. Your POS should also help with accounting and overall operations when it comes to predicting labor needs and making menu adjustments to keep up with demand.
Like any other hospitality operation, food halls share priorities, such as satisfying customers, staying competitive, and achieving business success. However, food halls have unique challenges they must overcome in order to do this.
It’s important that your operation have the proper technology solutions in place with the features and functions that meet the specific requirements of food halls. NCC provides the technology solutions you need to achieve success. Contact us today to get started with the right tech solution.