Caffeine and technology have seemingly gone hand-in-hand. From software engineers that need their morning cup of coffee before they can begin troubleshooting, to technology bloggers writing about the latest gadgets using free Wi-Fi at their local café, coffee shops have a long-standing relationship with their clients in the tech industry.
So how then, are they supposed to understand and appeal to a growing customer base of technology-focused consumers when they don’t employ industry-leading technology themselves? Customer demands are only increasing, and outdated solutions won’t help you succeed.
Here’s an overview of the coffee shop point of sale solutions you need in order to meet these demands and stay competitive:
Labor Management and Coffee Shops
Coffee shops open far earlier than most businesses, which makes sense, considering most clients stop on their way to work. Early mornings and busy shifts require tight schedules. With multiple employees, each with different requirements for availability and shift schedules, it can be difficult to manage.
However, with the latest advancements in coffee shop point of sale technology, coffee shop owners can leverage labor functions to easily plan and manage shifts. Using data from the POS, you can identify peak and slow periods, accurately forecast your labor needs, and plan shifts accordingly using labor management tools.
Kiosks, Tablets, and Coffee Shops
During the morning rush, your priority is simple: get customers in, served, and back on their way as quickly and efficiently as possible. This can be challenging, but there are ways to reduce wait times and shorten lines.
Coffee shops can leverage kiosk and tablet technology for self-ordering applications. Not only do these speed up lines by allowing more customers to order, they also improve order accuracy, increase ticket sizes, and boost customer satisfaction.
Customers can enter in their own orders, specifying their exact instructions, and review their orders for accuracy. Nothing gets lost in translation from customers to the back-of-house, since orders are sent right to the coffee shop point of sale.
You can also leverage upselling prompts to increase ticket sizes, and free up your staff to help with fulfilling incoming orders and answering customer questions.
View Reports and Access Front-End Data
Hybrid cloud POS systems will grant coffee shop owners and managers access to their sales and labor information anytime, and anywhere. That means when decisions need to be made on the fly, you will have the information you need at your fingertips to make sure you are making the right decisions for your business.
Price changes can be made at one location, or if you own several locations, prices and menus can be changed across the board. All that’s required for this is a mobile device with an internet connection and a web browser.
The Right Tools to Manage Your Coffee Shop
Managing a coffee shop isn’t easy. With major chains building new locations on every street corner, the competition is only growing fiercer. Stay competitive by arming yourself with the same feature-rich technology used by top coffee chains. While these may have been out of your reach before, the tides have shifted, and NCC’s industry-leading coffee shop point of sale is more accessible than ever. Unlock the tools you need to optimize your labor, manage your coffee shop effectively, and improve the customer experience. Your bottom line will thank you.
For more information on our coffee shop point of sale, contact us today!