Mobile POS is a hot topic right now among retailers and restaurateurs. In fact, if you’re a restaurant owner and haven’t considered the ways that mobile POS could benefit your restaurant, you might be missing out. Mobile POS won’t replace your existing POS system, but it will enhance it by improving customer service and boosting customer satisfaction.
1. Streamline Orders
Customers tend to get restless while waiting on service or food. Decreasing diner wait-time is fundamental to improving customer service. Equipping your servers with mobile POS units allows orders to be entered into the POS system directly from the table, allowing food preparation to begin earlier, effectively decreasing wait times and improving customer service.
2. Improve Order Accuracy
Servers have a lot on their plates, and not just literally. There are several pain points in the process that starts with taking customer orders and ends with delivering customer food. Order errors happen when servers are rushed due to taking care of a high number of tables at one time. Servers can write down the wrong menu item or enter it into the system incorrectly. Illegible handwriting can also be an issue. With mobile POS units in hand, servers can enter the correct order items into the POS system right at the table, eliminating any chance for order errors.
3. Increase Average Ticket Size
A mobile POS unit will also allow your servers the flexibility to spend more time with your customers. More time spent with your customers means better customer service and a higher chance of repeat business. It also means that wait staff will have extra time to up-sell and cross-sell high ticket menu items such as appetizers, drinks, sides, and desserts. Overall, this will not only result in larger tips for your servers, but also a higher average ticket size for your restaurant.
4. Boost Table Turnover
High table turnover is critical to a restaurant’s bottom line, because serving more customers faster is the key to restaurant success. Unfortunately, many restaurants struggle with wait times on a daily basis, particularly on weekends.
Implementing mobile POS will allow your wait staff to take orders more accurately, deliver orders more quickly, and checkout customers more efficiently. Mobile POS also allows the unique opportunity to seat more customers in additional outside dining areas. Mobile POS will enable you to serve a larger number of customers at one time, and will ensure you move them through your establishment as quickly as possible, minimizing stress and maximizing profit.
5. Decrease Checkout Time
Checkout is the last impression that your customers will have of your establishment. That’s why it is critical to get it right. How smoothly your checkout process goes can directly influence whether or not that patron visits your restaurant again. Customers who experience an aggravatingly long wait for a server to pick up their check, or are stuck standing in a long line at the checkout counter may not bother to come back again. Mobile POS allows your wait staff to process payments tableside, effectively side-stepping any opportunity to frustrate the patron.
If you’re a restaurant owner looking to move your establishment to the next level and step-up your customer service game, mobile POS might be the opportunity you’ve been searching for.