The coronavirus has reshaped the way the world works in the past year and will surely leave a lasting imprint on our lives. While it has redefined our personal spheres, it has also challenged our businesses, and most notably, the restaurant industry. Many restaurants have adopted tech-savvy solutions to ensure that their establishments are pandemic-friendly,…
It’s been months since news of a growing pandemic first hit the US broadcasting networks. At first, it caused widespread chaos. The hospitality industry was hit hard, and many restaurants had to shutter their doors to ensure safety for themselves and their customers. Now, almost a year in, the industry has finally begun to gain…
COVID-19 has undoubtedly thrown restaurant owners for a loop in 2020, causing many to experience heavy financial losses and even forcing some establishments to permanently close. Those who continue to tread water have had to adapt to the new normal in order to keep their livelihoods afloat. As restrictions have gradually lifted, restaurant patrons have…
It may seem like in times like these, it can be difficult to gain your customers’ trust and loyalty. But because of all this uncertainty, it’s critical now more than ever to work on building trust with your customers. Customer trust is the foundation on which all loyal customer relationships are built. Gaining customer trust…
It’s no secret that COVID-19 has caused the restaurant industry as a whole to lose out on a large number of sales. Between social distancing orders that limit capacity and the public’s newfound concern for health and safety, restaurant business has gone down. Now, restaurant owners are finally getting used to operating under the new…
COVID’s relationship with the bar and liquor industry is a complex one. On the one hand, the sheer monotony of life under social distancing regulations drives people to purchase more significant alcohol quantities, if only to combat their boredom. On the other hand, those same social distancing policies prevent many bars from serving alcohol to…
Retail and restaurant environments have always had to change and evolve in response to shifting trends and consumer behaviors. But the coronavirus pandemic has impacted these industries (and many others) in ways unprecedented in modern times. According to a recent study by Cambridge Retail Advisors, 83% of C-level executives feel that retail and dining will be…
One of the truths of doing business is that it’s more cost-effective to retain existing customers than to attract new ones. That’s why ensuring restaurant customer satisfaction is vital for success and growth. In the aftermath of the coronavirus pandemic, as restaurants struggle to regain the footing lost to forced closures and lockdowns, retaining and regaining…
Long before the pandemic struck, self-service kiosks were growing in popularity. This trend has only continued. In fact, it was reported that the global interactive kiosk market was expected to grow from 24.8 billion in 2019 to 32.8 billion by 2025. That was before COVID. Now, life has been turned on its head. Many business owners are fighting…
If the pandemic has shown retailers and restaurateurs anything, it’s who their loyal customers are. Expanding online ordering capabilities, as well as curbside and delivery has been crucial to businesses working diligently to survive social distancing regulations. But as states get the greenlight to reopen, consumers are more cautious about where they spend their time…