Everything Restaurant Operators Need to Know about Self Order Kiosk Software
Self order kiosk software engages diners digitally and gives them some extra time to peruse the menu, choose new items and enter their orders exactly how they would like them prepared. As a result, lines move faster, the average check is higher and tables turn more quickly, so no one is ever stuck waiting for a seat.
Not convinced? Here’s what implementing kiosk technology can do for you:
1. Enhanced service options
One of the largest misnomers about self order kiosk software is that it will replace restaurant employees. The reality is the opposite. Restaurants implementing kiosk technology typically need more staff to assist customers with the new platform, at least for the first few weeks or months. Orders will come into the kitchen fast and furious, so additional kitchen staff may be needed to prepare orders promptly. Panera’s sales increased more than 6% after implementing mobile ordering and kiosks, so the company added another 1,700 employees to handle the demand.
2. Order customization
Self order kiosk software gives the customer control over their order, so they feel more comfortable customizing their selections to make it just right. Coffee with just one pump of syrup? No problem. Extra onions or no bun? Also no problem. Empowering customers to enter their own orders also means they can see a full list of ingredients and make more informed choices. When given the option, customers prefer to utilize a kiosk so they can be sure their order is prepared properly and in line with their preferences.
3. Leverage line busting
Hungry diners want to place their orders and be served as quickly as possible, especially during peak hours. Self order kiosk software reduces the time spent waiting in line by offering an alternative way to order. Employees working the counter and available kiosks help keep the line moving and increase customer throughput.
4. Deliver faster service
Installing kiosks is virtually the same as having additional employees working the counter, so wait times don’t become unreasonable. However, this doesn’t mean the number of staff members you have on board is reduced. Self order kiosk software allows the restaurant owner or operator to redistribute labor to other restaurant functions. If more workers are needed for food prep because there’s an influx of orders, or people are needed to clear tables, it’s easy to assign workers to these tasks, so the kitchen can keep up the pace.
5. Boost table turnover
Self ordering kiosk software is ideal for busy restaurants that want to increase table turnover. This technology cuts time from each transaction by allowing customers to enter orders and transmit them to the kitchen printer immediately. It eliminates handwriting checks or time spent entering information into the terminal. Entering orders directly into a kiosk also eliminates mistakes made while transferring written orders to the POS terminal, which costs time, money and resources to correct.
With tough competition and increasing customer demands, restaurants need to find ways to operate efficiently and cost-effectively. The right combination of self order kiosk software and additional employees will help increase customer satisfaction, boost the average ticket size and drive customer engagement. Fast table turnover and quick service will help your restaurant staff deliver the high quality experience that guests expect
Contact NCC to get in touch with a dealer near you about implementing self order kiosks in your establishment.