With all the chatter about millennials and their behavior these days, it’s easy to forget that all of your customers need the best possible care. As it turns out, the largest generation in U.S. history isn’t so different from predecessors. Find out how your business can provide a total customer experience to millennials — and…
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Save your customers a little bit of time, and they’ll love you forever. Restaurants of all kinds are adding line busting capabilities to cater to busy customers and improve their daily operations. Incorporating line busting can also drive up revenue in your eatery. Line busting can take many forms: some restaurants are rolling out tablet…
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Everyone likes options, which goes a long way toward explaining the rise of omnichannel commerce in recent years. For fast casual restaurants, omnichannel technologies can be instrumental in elevating the brand experience and leaving customers satisfied. Mobile Devices Engage Customers Walk into progressive airports around the country and you’ll see many restaurants equipped with tabletop…
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Cloud computing has gained widespread popularity in recent years, offering flexibility and cost savings across a variety of industries. It works well with point of sale (POS) technology, and businesses can choose to use cloud-based software (a hosted cloud solution) or a hybrid cloud solution. But what are the differences, and how do you know…
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As nice as it is to see fresh faces coming through your doors, your repeat customers are the lifeblood of your restaurant. Sources indicate that while repeat customers on average make up just 15 percent of your total patrons, they contribute 30 percent of revenues. If you haven’t yet given much thought to developing a…
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Diners in the U.S. increasingly are concerned about issues surrounding food sourcing, sustainability, and usage — and that includes food waste. Just last month, New York City and Washington, D.C., hosted Feeding the 5000 events that enlisted the help of celebrity chefs and other volunteers to transform perfectly good produce diverted from the landfill into…
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Are you getting the most out of your restaurant ordering technology, or do you see it as just another among the many systems that make your business tick? Learn about four ways to maximize your ordering platform investment so that you’re both increasing your productivity and improving customer satisfaction. 1. Precision Order Routing Restaurant ordering…
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Launching a new business: For the passionate entrepreneur, it’s like giving birth to a child. It’s easy to get caught up in the excitement of imagining your restaurant concept and the fabulous dishes that will make your menu unique, but sooner or later you have to come back down to earth and ground yourself in…
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As a restaurateur, your focus is on running an efficient kitchen and serving great food and drinks — and rightly so — but it’s also important to focus on your restaurant point of sale (POS) system, the nerve center of your business that keeps everything running smoothly. If you haven’t made this important technology a…
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All point of sale systems were not created equal. You may encounter POS software that was developed to run on specific hardware and specific operating systems or POS platforms that can run on a multitude of hardware or devices. However, it might be time to consider an embedded POS system. Embedded POS systems are different…
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