Retail and restaurant environments have always had to change and evolve in response to shifting trends and consumer behaviors. But the coronavirus pandemic has impacted these industries (and many others) in ways unprecedented in modern times. According to a recent study by Cambridge Retail Advisors, 83% of C-level executives feel that retail and dining will be…
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One of the truths of doing business is that it’s more cost-effective to retain existing customers than to attract new ones. That’s why ensuring restaurant customer satisfaction is vital for success and growth. In the aftermath of the coronavirus pandemic, as restaurants struggle to regain the footing lost to forced closures and lockdowns, retaining and regaining…
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Long before the pandemic struck, self-service kiosks were growing in popularity. This trend has only continued. In fact, it was reported that the global interactive kiosk market was expected to grow from 24.8 billion in 2019 to 32.8 billion by 2025. That was before COVID. Now, life has been turned on its head. Many business owners are fighting…
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If the pandemic has shown retailers and restaurateurs anything, it’s who their loyal customers are. Expanding online ordering capabilities, as well as curbside and delivery has been crucial to businesses working diligently to survive social distancing regulations. But as states get the greenlight to reopen, consumers are more cautious about where they spend their time…
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Now, more than ever, it’s essential to have a first-rate POS on your side to help you navigate business challenges, both those of the traditional variety and those that are a result of our new normal. There are five qualities that separate first-rate POS systems from the duds. 1. Tight Inventory Management A first-rate POS…
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Grocery stores have been on the front lines of the pandemic for the past several months. Store owners have been trailblazers in coming up with innovative grocery point of sale and other precautions to protect both customers and employees from the spread of disease. As parts of the country start to return to some semblance…
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When it comes to food halls, it’s a little bit like managing a fast-food enterprise. Managers need a point of sale (POS) system that can seamlessly integrate across multiple brands to provide a single network solution. Additionally, the POS solution needs to be capable of providing individual financial for each brand in order to easily…
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Are you craving a slice of pizza, but your spouse wants a hoagie and the kids want burgers? Satisfying everyone at once can be a challenge, especially if you’re looking for a nice meal out. One trend that’s recently taken over the restaurant industry has made satisfying everyone’s cravings easier than ever: food halls. Food…
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In this time of widespread uncertainty among the COVID-19 pandemic, it can be difficult for restaurants to adapt their practices and continue operating successfully. Here are a few ways you can survive social distancing: Treat Staff Well This is a difficult time for all. Your staff is putting their health at risk to come into…
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In the face of COVID-19 and social distancing, restaurants have two options: close their doors and hope to recover once the pandemic has passed, or move to pickup and delivery operations only. Any full-service operations would be putting the safety of your staff and your customers at risk. Thankfully, the same technology restaurant owners utilize…
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